At Furluz, we want you to shop with confidence. If you're not completely satisfied with your purchase, we’re here to help!
Do We Accept Returns?
Yes! We accept returns on eligible items that meet our return conditions.
How Long Do You Have to Return an Item?
Customers have 30 days from the date of delivery to request a return.
Are There Any Return Fees?
- Free Returns: If the item is defective, damaged, or incorrect.
- Customer-Paid Returns: If returning for other reasons (e.g., changed mind), the customer is responsible for return shipping costs.
How to Start a Return?
- Contact us at furluzpets@gmail.com with your order number and reason for return.
- We will provide return instructions and a return shipping address.
- Once we receive and inspect the item, we will process your refund or exchange.
Non-Returnable Items
- Used or damaged items not due to our error
- Personalized or final sale items
For any questions, feel free to reach out to our support team. We’re here to help!